Contact your school administrator or Jostens Sales Rep.  

Contact your school administrator or Jostens Sales Rep.

The Mascot Shop offers embroidery and digital printing.

At this time, we only offer one decoration placement.

We have selected specific products for specific decorations to provide the best quality product.  

All products are decorated in the U.S. on blank, globally sourced garments.  

View the size chart under every garment on the design page.

We accept Visa, MasterCard, American Express and Discover.

Yes, we charge sales tax based on the shipping location’s apparel tax.

Orders ship in 5-7 business days. After items are customized, you will receive a shipping confirmation email with tracking information. Shipping time is additional. Delivery usually takes 2-4 business days depending on the delivery location in the continental U.S. The total order time, with customization and shipping, is 10-14 business days.

The Mascot Shop produces custom products that are made to order. As a result, we cannot expedite orders.

If you see a spelling mistake or have picked the wrong design, you have one hour after placing your order to cancel it. To cancel your order, you must contact Jostens Mascot Shop customer service by phone (1-855-200-1981) Monday through Friday between the hours of 7:30 a.m.-7 p.m. (CST). If you place an order over the weekend, please email our customer service team at cccmascotshop@jostens.com to cancel your order. Please note that once an order begins production, you can no longer make changes or stop the shipment of your order.   

We understand that mistakes happen. If you happen to order the wrong size, we will not be able to replace, refund or exchange it. However, if you receive an item in the wrong size, please take a picture of the sizing tag and send it to us at cccmascotshop@jostens.com along with your order number. Our customer service team will then provide further instructions to help resolve the issue.   

Products are custom and cannot be returned. Jostens will replace any product that arrives defective in decoration or garment.  Jostens will not warranty any product that has been used.

Jostens will replace any product that arrives defective in decoration or garment. Jostens will not warranty any product that has been used. Please contact customer service at cccmascotshop@jostens.com or 1-855-200-1981 for details.

Our experienced customer service team will be happy to assist you by email at cccmascotshop@jostens.com or phone toll free at 1-855-200-1981.