This site is for development and testing. Do NOT use the School Store drop down menu navigation. Instead in the catalog section, click on the appropriate catalog. It is not the Jostens PRODUCTION site; orders placed here will not be fulfilled. Please go to www.jostens.com.
  1. Home
  2. Help
  3. Orders
  4. Returns
  5. College Graduation Returns & Changes

College Graduation Returns & Changes

Changes & Cancellations

Changes or cancellations are not accepted after your order has been submitted and the receipt has displayed on your screen. Your College Personalized Graduation Announcement products are custom printed with your personal information. Orders placed online download directly into production and cannot be accessed for changes or cancellations, nor can they be returned for correction or refund.

Diploma Frames

Due to the customization of our Diploma Frames, returns, changes or cancellations are not allowed.

Damaged or Defective Products

Jostens maintains high quality standards. If any of your products have arrived damaged or defective, please call 1.800.854.7464, ext. 17914 and we will assist you in getting your products replaced. Our regular business hours are 8:00 am - 5:00 pm CST, Monday through Friday. If you have any questions, contact us.