Letter Jacket FAQ

Manufacturing / Delivery timing

Your custom letter jacket will take 8-10 weeks to manufacture from your online order date and is shipped standard freight via UPS. Shipments to Alaska and Military Schools are made via USPS.

The shipping fee is a flat rate and is shown at checkout. Overnight shipping is available for an additional charge. We cannot ship Letter Jackets to a P.O. Box or Internationally.

Standard delivery times

• U.S. Standard Shipping: 5 – 7 business days.

If you have not received your order within this timeframe, please call our toll-free number: 1.800.232.6333

Payment Options

Jostens accepts Visa, MasterCard, American Express, and Discover. Only one card may be used per transaction. Payments made with a credit, debit, or gift card will incur a $1.00 pre-authorization hold on your account. The authorization hold does not debit your account and is typically reversed within 24 hours. At this time, we do not offer JPay or installment payments for letter jacket purchases.

Changes & Cancellations

If you placed your order through your Jostens Representative refer to your original order form for assistance. If you don't know who to contact, locate your Jostens Representative.

If you placed your order online or by phone, please contact Customer Service at 1.800.232.6333 (US) for further assistance.

Cancelling Your Order

You may cancel this order within 3 business days from its placement without charge; thereafter cancellations will be subject to a $75 cancellation fee.

No changes are allowed after 3 business days from placement of this order.

Order Confirmation

When we receive your order, we will send a web order receipt to the email address that you provided with your order. Your order is placed with Jostens when a receipt appears on your screen. Your detailed receipt includes the number of items purchased, sales tax and total order price.

Order Status

Please contact Customer Service at 1.800.232.6333 (US) or via email at neffcontactus@jostens.com for order status.

Returns, Damages or Defective Goods

We stand behind the quality of every product we sell.

We offer a full refund, credit or exchange for any product with a defect in materials or workmanship.

All claims and returns must be made within 90 days of receipt of the products.

Please contact customer service at 1-800-232-6333 or via email at neffcontactus@jostens.com for any return or exchange questions.